Returns & Refunds
Last updated: January 2026
As a service-based business, Callen Cleaning does not sell physical products, so this policy addresses cancellations, rescheduling, deposits, and refunds related to our cleaning services.
Cancellations
You may cancel a scheduled cleaning appointment by contacting us as early as possible. We recommend cancelling at least 24-48 hours in advance when possible so we can adjust our team's schedule accordingly.
Rescheduling
Need to change your appointment date or time? Contact us as soon as you're able and we'll do our best to accommodate a new time that works for you, based on availability.
Deposits
Some larger jobs, such as deep cleans or move-out cleanings, may require a deposit to confirm booking. Deposit terms, if applicable, will be communicated clearly before you confirm your appointment.
Dissatisfaction With a Cleaning
Your satisfaction matters to us. If you're not happy with any part of a completed cleaning, please contact us within 24 hours of your appointment so we can discuss the issue and, where appropriate, arrange a re-clean of the affected areas.
Refunds
Because cleaning is a service rather than a physical product, refunds are evaluated on a case-by-case basis. We will always work with you first toward a fair resolution, such as a re-clean or service credit, before considering a monetary refund.
Late Cancellations & No-Access
If our team is unable to access your property at the scheduled time due to a missed appointment or lack of access, a cancellation or rescheduling fee may apply.
Contact Us
If you have questions about this page, please contact Callen Cleaning:
- Phone: (704) 555-0186
- Email: ads@callencleaning.com
- Address: 1258 Willow Creek Drive, Austin, TX, USA